Privacy Policy

Your privacy matters to us

Last Updated: October 2, 2025

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Information Collection

How We Use Data

Sharing Information

Ads & Analytics

Your Rights

Data Retention

Privacy at a Glance

At Xomma, we believe in transparency. Here's how we handle your personal information in our mobile gaming platform.

We Don't Sell Your Data

Your personal information is never sold to third parties. We only share data with trusted service providers to deliver our gaming experience.

Minimal Data Collection

We only collect the information necessary to provide you with the best gaming experience and ensure fair play in our events.

You're in Control

Access, correct, or delete your data at any time. We provide clear options to manage your privacy preferences.

1

Information We Collect

We collect various types of information to provide and improve our gaming services. Here's what we gather and why:

Account Information

  • Username and email address
  • Encrypted password
  • Country/region for localization

Support & Communication

  • Customer support messages
  • Feedback and suggestions
  • Bug reports and technical issues

Verification & KYC Details

Required only for prize withdrawals and redemptions:

  • Full name and date of birth
  • Physical address
  • Government ID documents (when required)

Device Information

  • Device model and manufacturer
  • Operating system version
  • Language and time zone
  • IP address and location data
  • Network connection type
  • Device identifiers

Gameplay Data

Performance Metrics

  • Event participation history
  • Game completion times
  • Accuracy and performance scores

Security & Fair Play

  • Anti-cheat detection signals
  • Unusual gameplay patterns
  • Session duration and frequency

Purchase Data

Security Note

We do not receive or store your complete payment card information. All financial transactions are processed securely through Apple App Store and Google Play Store.

  • Product purchased (Coins, Keys, premium features)
  • Purchase price and currency
  • Transaction receipt ID from app stores
  • Purchase timestamp and status
2

How We Use Information

Your data helps us create a better, safer, and more personalized gaming experience. Here's exactly how we use the information we collect:

Core Gaming Services

  • Provide and operate the Xomma app and all game features
  • Enable real-time multiplayer events and competitions
  • Maintain leaderboards and player rankings
  • Synchronize game progress across devices

Security & Fair Play

  • Detect and prevent cheating in competitive events
  • Identify and block fraudulent activities
  • Prevent abuse of our reward systems
  • Maintain the integrity of competitions

Financial Operations

  • Process in-app purchases (Coins, Keys)
  • Handle prize redemptions and withdrawals
  • Verify identity for large transactions
  • Maintain transaction records for tax compliance

Customer Support

  • Respond to support requests and inquiries
  • Troubleshoot technical issues
  • Process account recovery requests
  • Handle disputes and appeals

Analytics & Improvement

  • Analyze app performance and stability
  • Track user engagement and retention
  • Identify popular features and events
  • Optimize game balance and difficulty
  • Plan new features and improvements
  • Ensure legal and regulatory compliance
3

Sharing Information

We Do Not Sell Personal Information

Your personal data is never sold to third parties. We only share information with trusted partners who help us deliver our services.

Service Providers

We work with trusted third-party companies to provide specific services:

Infrastructure Partners

  • • Cloud hosting and data storage
  • • Content delivery networks
  • • Database management

Analytics & Monitoring

  • • Performance monitoring
  • • Crash reporting and diagnostics
  • • Usage analytics

Security Services

  • • Anti-cheat detection
  • • Fraud prevention
  • • Identity verification

Customer Support

  • • Help desk platforms
  • • Communication tools
  • • Knowledge base systems

App Store Partners

We share limited information with platform providers for essential services:

Apple App Store

  • In-app purchase processing
  • App distribution and updates
  • Payment processing for iOS

Google Play Store

  • In-app purchase processing
  • App distribution and updates
  • Payment processing for Android

Payment & Identity Verification

For secure transactions and prize redemptions, we work with:

Payment Processors

  • • Stripe for secure payments
  • • Bank transfer processing
  • • Currency conversion services

Identity Verification

  • • KYC (Know Your Customer) providers
  • • Document verification services
  • • Age verification systems

Legal Requirements

We may disclose information when required by law or to protect our rights:

Legal Compliance

  • • Court orders and subpoenas
  • • Government investigations
  • • Tax reporting requirements
  • • Regulatory compliance

Safety & Security

  • • Preventing fraud and abuse
  • • Protecting user safety
  • • Enforcing our Terms of Service
  • • Defending legal claims
4

Ads & Analytics

We use analytics to improve our game and work with advertising partners to measure performance. Here's what you need to know:

Analytics Tools

We use various analytics platforms to understand how our game is performing:

App Performance

  • • Install tracking
  • • Crash reporting
  • • Load times
  • • Feature usage

User Engagement

  • • Session duration
  • • Event participation
  • • Retention rates
  • • Feature adoption

Campaign Tracking

  • • Marketing effectiveness
  • • User acquisition
  • • Conversion rates
  • • ROI measurement

Advertising Partners

We work with advertising networks to measure the effectiveness of our marketing campaigns:

Data Shared with Ad Partners

  • Device ID (anonymized)
  • IP address (for location)
  • App install events
  • Campaign performance data
  • Conversion tracking
  • Attribution data
Privacy Protection:

All data shared with advertising partners is aggregated and anonymized. We never share personal identifying information.

Our Advertising Policies

We Don't Show

  • Gambling advertisements
  • Adult content
  • Predatory lending offers
  • Misleading promotions

We Don't Sell

  • Player personal data
  • Individual gameplay data
  • Contact information
  • Financial information

Your Control Options

You have several options to control your privacy and advertising experience:

Device Settings

  • • Limit Ad Tracking (iOS) or Opt out of Ads Personalization (Android)
  • • Reset your advertising ID
  • • Disable location tracking

In-App Settings

  • • Disable analytics sharing
  • • Opt out of performance tracking
  • • Control notification preferences
5

Your Rights & Choices

You have complete control over your personal data. Here are all the rights and options available to you:

Access Your Data

You have the right to know what personal information we have about you:

What You Can Access

  • Account information and settings
  • Gameplay history and statistics
  • Transaction and purchase records
  • Support ticket history

How to Request Access

  • Email team@xommagames.com
  • Verify your identity
  • Receive response within 30 days
  • Download your data export

Correct Your Information

Keep your information accurate and up-to-date:

Self-Service Options

  • Update username and profile
  • Change email address
  • Reset password
  • Update country/region
  • Modify notification preferences
  • Adjust privacy settings

Contact Support For

  • KYC information updates
  • Payment method changes
  • Gameplay data corrections

Delete Your Data

You can request deletion of your personal information:

What Gets Deleted

  • Account and profile information
  • Gameplay data and statistics
  • Support conversation history
  • Preferences and settings

Legal Retention

Note: Some data must be retained by law

  • Financial transaction records
  • Tax reporting information
  • Anti-fraud and security data

Communication Preferences

Control how and when we communicate with you:

Push Notifications

Event Reminders

Upcoming competitions

Results & Rewards

Competition outcomes

Special Offers

Promotions and bonuses

Manage in your device settings or app preferences

Email Communications

  • Game updates and news
  • Special promotions
  • Performance summaries
  • Security alerts
  • Policy updates
  • Support responses

Unsubscribe links included in all marketing emails

Contact Us About Your Rights

Have questions about your data rights or need to make a request?

team@xommagames.com

Include in Your Request

  • • Your username or email
  • • Specific request type
  • • Reason for your request
  • • Preferred response method

Our Response Time

  • • Acknowledgment within 48 hours
  • • Complete response within 30 days
  • • Complex requests may take longer
  • • We'll keep you updated on progress
6

Data Retention

We keep your data only as long as necessary to provide our services and comply with legal requirements. Here's our retention schedule:

Account Data

Active Accounts

Retained while your account is active and for a reasonable period after deletion request

  • • Profile information
  • • Game preferences
  • • Communication settings
  • • Achievement progress

Deleted Accounts

Most data deleted within 30 days of confirmed deletion request

  • • Personal identifiers removed
  • • Profile data anonymized
  • • Gameplay history aggregated
  • • Contact preferences cleared

Gameplay & Telemetry Data

Retention Period: Up to 24 Months

Gameplay data is retained for analysis, anti-cheat purposes, and service improvement

Performance Data

  • Event participation records
  • Completion times and scores
  • Accuracy and skill metrics
  • Rankings and achievements

Anti-Cheat Data

  • Suspicious behavior patterns
  • Violation detection signals
  • Penalty and enforcement history
  • Investigation records

Financial & Transaction Data

Legal Requirement: 3-7 Years

Financial records must be retained to comply with tax laws and financial regulations

Purchase Records

  • • In-app purchase history
  • • Payment method details
  • • Transaction timestamps
  • • Refund requests

Prize & Redemptions

  • • Withdrawal requests
  • • KYC verification data
  • • Bank transfer records
  • • Tax reporting information

Compliance Records

  • • Identity verification
  • • Age verification
  • • Jurisdiction compliance
  • • Regulatory reporting

Data Deletion Process

When data is no longer needed, we follow a secure deletion process:

Secure Deletion

  • Permanent removal from active systems
  • Deletion from backup systems
  • Secure overwriting of storage
  • Deletion verification process

Data Anonymization

  • Remove personal identifiers
  • Aggregate statistical data
  • Preserve analytical insights
  • Prevent re-identification
Deletion Timeline:

Most personal data is deleted within 30 days of the retention period ending, except where legally required to maintain records.

Additional Privacy Information

Important additional details about your privacy and our practices

7

Security

  • Encryption in transit and at rest
  • Access controls and monitoring
  • Regular security audits
  • Keep your password secure
8

Children's Privacy

  • No data from children under 13
  • Age verification required
  • Contact us to report underage accounts
  • Immediate deletion of child data
9

International Transfers

  • Data processed in US and other countries
  • Standard Contractual Clauses
  • Appropriate safeguards in place
  • Compliance with local laws
10

Policy Changes

  • Periodic policy updates
  • In-app notifications for changes
  • Email alerts for major updates
  • Last updated date tracking
11

Contact Information

Xomma, LLC

  • team@xommagames.com
  • Privacy policy inquiries
  • Data rights requests

Response Times

  • 48 hours acknowledgment
  • 30 days full response
  • Urgent matters prioritized

Questions About Your Privacy?

We're here to help you understand and control your personal data

Email Support

team@xommagames.com

Quick Response

48 hour acknowledgment

Secure & Private

Your data is protected